CABIO TOURISM

A brand operated by CABIOLIMO LLC

Effective Date: 30 July 2026    |    Last Updated: 30 July 2026

1. INTRODUCTION AND SCOPE

This Privacy Policy explains how CABIOLIMO LLC, trading as Cabio Tourism (“Company,” “we,” “us,” or “our”), with its registered office at MRZ Complex, MP12/369A, Street 28, Kannur, Kerala, 670325, India, collects, uses, stores, shares, and protects personal data of visitors to and customers of in.cabiotourism.com (the “Website”).

This Policy is framed in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable Indian data protection and information technology law. As a “Data Fiduciary” under the DPDP Act, we are responsible for determining the purpose and means of processing your personal data, and for meeting the obligations set out below.

2. KEY DEFINITIONS

• “Personal Data” means any data about an individual who is identifiable by or in relation to such data.
• “Data Principal” means the individual to whom the personal data relates — i.e., you.
• “Data Fiduciary” means the entity that determines the purpose and means of processing personal data — i.e., the Company.
• “Processing” means any operation performed on personal data, including collection, storage, use, sharing, or erasure.
• “Consent” means the free, specific, informed, unconditional, and unambiguous indication of your agreement to the processing of your personal data for a specified purpose.

3. INFORMATION WE COLLECT

We collect the following categories of personal data, directly from you or generated through your use of our services:

• Identity and contact information: name, age, gender, phone number, email address, postal address, and government-issued identification details where required for booking or travel documentation.
• Booking and payment information: travel dates, destinations, group size, payment method, and transaction details (payment card or UPI details are processed by our payment gateway partners and are not stored by us).
• Travel-related information: passport and visa details (for international packages), emergency contact details, and any special assistance or medical information you choose to share for the purpose of arranging your tour.
• Communication records: correspondence with us via email, phone, WhatsApp, or the Website, including customer support interactions.
• Technical information: IP address, browser type, device information, and usage patterns collected through cookies and similar technologies when you use the Website.

4. HOW WE USE YOUR INFORMATION

We process your personal data for the following purposes, each grounded in your consent, a contract with you, or a legitimate business purpose recognised under the DPDP Act:

• To process bookings, confirm reservations, and coordinate with Service Providers (hotels, airlines, transport and activity operators) on your behalf.
• To communicate booking confirmations, itinerary updates, and support responses.
• To process payments and maintain transaction records for accounting, tax, and legal compliance.
• To send promotional and marketing communications, where you have opted in, from which you may withdraw consent at any time.
• To comply with applicable legal, regulatory, tax, and identity-verification (KYC) obligations.
• To improve our Website, services, and customer experience.

5. CONSENT

By providing your personal data through our Website or booking process, you consent to its collection and processing for the purposes described in this Policy. Where processing is based on consent, you may withdraw that consent at any time by writing to india@cabiotourism.com; withdrawal will not affect the lawfulness of processing carried out before withdrawal, and may affect our ability to provide certain services (for example, we cannot process a booking without your travel details).

6. DATA SHARING AND DISCLOSURE

We share personal data only as necessary to deliver our services, and do not sell your personal data. We may share information with:

• Service Providers such as hotels, airlines, transport operators, and activity providers, to the extent necessary to fulfil your booking.
• Payment gateway and financial service providers, to process payments securely.
• Government authorities, regulators, or law enforcement, where required under applicable Indian law or in response to a valid legal request.
• Professional advisors (legal, accounting) where necessary for our legitimate business operations.

We require third parties with whom we share personal data to maintain appropriate confidentiality and security standards.

7. DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including any applicable legal, accounting, or tax retention requirements, after which it is securely deleted or anonymised, unless a longer retention period is required or permitted by law.

8. DATA SECURITY

We implement reasonable technical and organisational security safeguards, including encryption of payment transactions and restricted access controls, to protect personal data against unauthorised access, loss, misuse, or alteration. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. YOUR RIGHTS AS A DATA PRINCIPAL

Under the DPDP Act, you have the following rights in relation to your personal data:

• Right to access information about the personal data we hold about you and how it is processed.
• Right to correction and updating of inaccurate or incomplete personal data.
• Right to erasure of personal data that is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to withdraw consent at any time, where processing is based on consent.
• Right to grievance redressal, as set out in Clause 14 below.
• Right to nominate another individual to exercise these rights on your behalf in the event of death or incapacity.

To exercise any of these rights, please contact us using the details in Clause 16. We will respond within the timeframe required under applicable law.

10. COOKIES AND TRACKING TECHNOLOGIES

Our Website uses cookies and similar technologies to remember your preferences, understand site usage, and improve functionality. You can control or disable cookies through your browser settings; doing so may affect certain features of the Website.

11. MARKETING COMMUNICATIONS

If you have opted in, we may send you promotional emails, SMS, or WhatsApp messages about offers, new packages, and travel updates. You may opt out at any time using the unsubscribe link provided in such communications or by writing to india@cabiotourism.com.

12. CHILDREN’S PRIVACY

Our services are intended for individuals aged 18 and above. Where personal data of a minor is processed (for example, as part of a family booking), we rely on the consent of the accompanying parent or legal guardian, who is responsible for the accuracy of the information provided and for verifying their guardianship status.

13. CROSS-BORDER DATA TRANSFER

As part of coordinating international travel packages, your personal data may be transferred to Service Providers located outside India (such as overseas hotels or airlines) solely for the purpose of fulfilling your booking. We take reasonable steps to ensure such transfers are made securely and in accordance with applicable law.

14. GRIEVANCE REDRESSAL

In accordance with the DPDP Act, we have appointed a Grievance Officer to address any questions, concerns, or complaints regarding the processing of your personal data:

Grievance Officer	Contact Details
[Name to be designated by CABIOLIMO LLC]	Email: india@cabiotourism.com Phone: +91 95622 19313

We will acknowledge and address grievances in a timely manner as required under applicable law. If you are not satisfied with our response, you may approach the Data Protection Board of India or other competent authority under the DPDP Act.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated Policy will be posted on the Website with a revised “Last Updated” date. Continued use of our services after such changes constitutes acceptance of the revised Policy.

16. CONTACT US

Registered Office: MRZ Complex, MP12/369A, Street 28, Kannur, Kerala, 670325, India

Mobile / WhatsApp: +91 95622 19313

Email: india@cabiotourism.com

Website: in.cabiotourism.com  

By using in.cabiotourism.com, you acknowledge that you have read and understood this Privacy Policy.